PRIVACY POLICY

Last Updated: October 9, 2025

1. INTRODUCTION

Welcome to Veeeet («we,» «our,» «us,» or the «App»). We are committed to protecting your privacy and the personal data of your pets. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application.

Our Contact Information:

Company Name: GUSAKOV VADIM
Tax ID (NIF): Z1386004Y
Registered Address: Calle Camiño Fonte da Rua, 9, 36760 O Rosal, Pontevedra, Spain
Email: info@veeeet.org
Website: www.veeeet.org
Data Protection Officer (EU): info@veeeet.org

Important: This App is designed for pet owners aged 18 and over. We do not knowingly collect information from children under 18 (or under 16 in the EU, or under 13 in the US).

2. DATA CONTROLLER

For the purposes of the EU General Data Protection Regulation (GDPR), UK GDPR, and other applicable data protection laws:

Data Controller:

GUSAKOV VADIM
NIF: Z1386004Y
Registered Address: Calle Camiño Fonte da Rua, 9, 36760 O Rosal, Pontevedra, Spain

For users in the Russian Federation, we act as the operator of personal data in accordance with Federal Law No. 152-FZ «On Personal Data.»

3. LEGAL BASIS FOR PROCESSING (EU/UK USERS)

We process your personal data based on the following legal grounds:

Consent: You have given explicit consent for specific processing activities (e.g., AI recommendations, marketing communications)
Contract Performance: Processing is necessary to provide you with our services
Legal Obligation: Processing is required to comply with applicable laws
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, security)

4. WHAT INFORMATION WE COLLECT

4.1. Information You Provide Directly

Account Information:

Email address (required for account creation and communication)
Password (encrypted and securely stored)
Optional: Name, profile picture

Pet Information:

Pet name
Species (dog, cat, etc.) and breed
Date of birth or age
Gender
Weight and height measurements
Health records and notes you choose to add
Photos of your pet (optional)

User-Generated Content:

Notes and observations about your pet
Questions submitted to the AI Assistant
Feedback and support requests

4.2. Information Collected Automatically

Device Information:

Device type and model
Operating system version
App version

Usage Data:

Features you use and how often
Time spent in the app
Crash reports and error logs
General analytics data

Important: We do NOT collect:

Precise geolocation data
Access to your contacts
Access to other apps on your device
Biometric data

5. USE OF ARTIFICIAL INTELLIGENCE

5.1. AI-Powered Recommendations

Our App uses artificial intelligence technology to analyze your pet’s data and provide personalized care recommendations. This feature is optional and requires your explicit consent.

What AI Does:

Analyzes pet data (species, breed, age, weight, height)
Provides recommendations on nutrition, exercise, grooming, and general care
Identifies trends in your pet’s health data (e.g., weight changes)

What AI Does NOT Do:

Provide veterinary medical diagnosis
Replace professional veterinary consultation
Make treatment recommendations
Access your personal identifying information (name, email)

5.2. Data Shared with AI Providers

When you enable AI recommendations, we share the following anonymized pet data with our AI service providers (OpenAI and Google):

Pet species and breed
Age
Weight and height
General health observations you’ve entered
Your questions to the AI Assistant

We DO NOT share:

Your email address
Your name or personal information
Photos of your pet
Any personally identifiable information

5.3. AI Service Providers

We use the following AI service providers:

OpenAI:

Services: GPT models for text generation and analysis
Data processing locations: United States and European Union (depending on service configuration)
Privacy policy available at: www.openai.com

Google (Google Cloud AI):

Services: Machine learning and AI analysis
Data processing locations: Multiple regions globally including United States and European Union
Privacy policy available at: www.google.com

For EU users: Data transfers to these AI providers are protected by Standard Contractual Clauses (SCCs) approved by the European Commission and other adequate safeguards in accordance with GDPR Article 46.

5.4. Your Control Over AI Features

You can:

Enable or disable AI recommendations at any time in Settings
Delete your AI interaction history
Opt out of AI features while continuing to use other app features

6. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

6.1. Service Provision

Create and manage your account
Store and display your pet’s information
Provide AI-powered recommendations (if enabled)
Send service-related notifications (e.g., reminders you set up)
Provide customer support

6.2. Service Improvement

Analyze app usage to improve features
Debug and fix technical issues
Develop new features
Improve AI recommendation accuracy

6.3. Communication

Respond to your inquiries
Send important updates about our services
Send marketing communications (only with your consent, and you can opt out anytime)

6.4. Legal Compliance and Safety

Comply with applicable laws and regulations
Protect against fraud and abuse
Enforce our Terms of Service

7. DATA SHARING AND DISCLOSURE

7.1. We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7.2. Service Providers

We may share limited data with trusted service providers who assist us in operating the App:

Cloud Hosting Providers:

Adalo (www.adalo.com) — provides no-code app platform and hosting services for app infrastructure
Timeweb (www.timeweb.ru) — provides hosting services and data storage, including for Russian users

AI Service Providers:

OpenAI — processes AI recommendations (anonymized pet data only)
Google Cloud AI — processes AI recommendations (anonymized pet data only)

All service providers are contractually bound to protect your data and use it only for specified purposes.

7.3. Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to:

Protect our legal rights
Prevent fraud or security threats
Protect the safety of users

7.4. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

8. DATA RETENTION

8.1. Active Accounts

We retain your personal data as long as your account is active and as necessary to provide you with services.

8.2. Inactive Accounts

If you do not log in for 24 months, we may delete or anonymize your data after notifying you via email.

8.3. Deletion Requests

When you request account deletion, we will:

Delete your email and account credentials immediately
Delete or anonymize pet data within 30 days
Retain certain data for legal compliance purposes (e.g., financial records, if applicable) as required by law

8.4. Backup Retention

Deleted data may persist in backup systems for up to 90 days before permanent deletion.

9. DATA SECURITY

We implement industry-standard security measures to protect your data:

9.1. Technical Measures

Encryption in transit (TLS/SSL)
Encryption at rest for sensitive data
Secure password hashing
Regular security audits
Access controls and authentication

9.2. Organizational Measures

Access to data is restricted on a need-to-know basis
Confidentiality agreements with all personnel
Regular security training

9.3. Your Responsibility

Keep your password secure and confidential
Log out from shared devices
Report any unauthorized access immediately

Important: While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

10. YOUR RIGHTS

10.1. Rights for EU/UK Users (GDPR)

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure («Right to be Forgotten»): Request deletion of your data
Restriction: Limit how we process your data
Data Portability: Receive your data in a machine-readable format
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time (doesn’t affect prior processing)
Lodge a Complaint: File a complaint with your local data protection authority

Spanish Data Protection Authority (AEPD):

Website: www.aepd.es
Address: C/ Jorge Juan, 6, 28001 Madrid, Spain

EU Supervisory Authorities: You can find your local authority at: https://edpb.europa.eu/about-edpb/board/members_en

To exercise these rights, contact us at: info@veeeet.org

We will respond within 30 days (or 45 days for complex requests).

10.2. Rights for California Users (CCPA/CPRA)

California residents have the right to:

Know: What personal information we collect and how we use it
Access: Request a copy of your personal information
Delete: Request deletion of your personal information
Opt-Out: Opt out of the «sale» of personal information (we don’t sell data)
Non-Discrimination: Not be discriminated against for exercising your rights

To exercise these rights, contact us at: info@veeeet.org

Verification: We will verify your identity before processing requests.

10.3. Rights for Russian Federation Users

In accordance with Federal Law No. 152-FZ, you have the right to:

Receive confirmation of personal data processing
Access your personal data
Clarify, block, or delete inaccurate or outdated data
Withdraw consent to data processing
Protect your rights in court

To exercise these rights, contact us at: info@veeeet.org

10.4. How to Exercise Your Rights

In-App:

Go to Settings → Privacy → Manage My Data
Options to export, delete, or modify your data

By Email:

Send a request to info@veeeet.org
Include your registered email address for verification

11. DATA STORAGE LOCATIONS

11.1. EU Users

Your data is primarily stored on servers operated by our hosting providers:

Adalo (www.adalo.com) — infrastructure locations vary globally
For users in the European Union, data is processed in accordance with GDPR requirements

Data transfers outside the EU are protected by:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequate safeguards in accordance with GDPR Article 46

11.2. Russian Federation Users

Important: In compliance with Federal Law No. 242-FZ, personal data of Russian citizens is recorded, systematized, accumulated, stored, clarified, and updated using databases located on the territory of the Russian Federation.

Our Russian data is stored at: Timeweb (www.timeweb.ru) — data centers located in the Russian Federation.

11.3. US Users

Your data is stored on servers operated by our hosting providers, including locations in the United States.

12. INTERNATIONAL DATA TRANSFERS

For users outside the country where our servers are located, your data may be transferred internationally. We ensure such transfers comply with applicable laws through:

EU Standard Contractual Clauses (SCCs)
UK International Data Transfer Agreement (IDTA)
Adequacy decisions (where applicable)
Your explicit consent (where required)

13. COOKIES AND TRACKING TECHNOLOGIES

13.1. Mobile App

Our mobile app does not use cookies. We collect limited analytics data as described in Section 4.2.

13.2. Website (if applicable)

Our website may use:

Essential cookies: Required for the website to function
Analytics cookies: Help us understand website usage (with consent where required)

You can manage cookies in your browser settings.

14. THIRD-PARTY LINKS

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

15. MARKETING COMMUNICATIONS

15.1. Email Marketing

With your consent, we may send you:

Product updates and new features
Tips for pet care
Special offers and promotions

15.2. Opt-Out

You can opt out of marketing emails at any time by:

Clicking «Unsubscribe» in any marketing email
Adjusting your preferences in Settings → Notifications
Contacting us at info@veeeet.org

Note: You cannot opt out of essential service communications (e.g., security alerts, account notifications).

16. DISCLAIMER: AI RECOMMENDATIONS

IMPORTANT NOTICE:

The AI-powered recommendations provided by this App are for informational and educational purposes only. They are NOT:

❌ Veterinary medical advice
❌ Diagnosis of any condition
❌ Treatment recommendations
❌ A substitute for professional veterinary consultation

You should always:

✅ Consult a licensed veterinarian for health concerns
✅ Seek immediate veterinary attention for emergencies
✅ Use AI recommendations as supplementary information only

We are not responsible for:

Any actions taken based on AI recommendations
Any harm or injury resulting from reliance on AI-generated content
Accuracy or completeness of AI recommendations

AI Limitations:

AI may make errors or provide incomplete information
AI is based on general knowledge, not your specific pet’s medical history
AI cannot examine your pet or run diagnostic tests

By using AI features, you acknowledge and accept these limitations.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes in our practices
Legal or regulatory requirements
New features or services

17.1. Notification of Changes

We will notify you of material changes by:

In-app notification
Email to your registered address
Updating the «Last Updated» date at the top of this policy

17.2. Your Consent

Continued use of the App after changes constitutes acceptance of the updated Privacy Policy. If you do not agree, please discontinue use and contact us to delete your account.

18. CHILDREN'S PRIVACY

Our App is not intended for children under:

18 years old (globally)
16 years old (in the EU)
13 years old (in the US, per COPPA)

We do not knowingly collect personal data from children. If we discover that a child’s data has been collected, we will delete it immediately.

Parents/Guardians: If you believe your child has provided us with personal data, please contact us at info@veeeet.org.

19. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: info@veeeet.org

Data Protection Officer (EU): info@veeeet.org

Postal Address: GUSAKOV VADIM Calle Camiño Fonte da Rua, 9 36760 O Rosal, Pontevedra Spain

Response Time: We aim to respond to all inquiries within 30 days.

20. SUPERVISORY AUTHORITIES

20.1. Spain and European Union

If you are in Spain or the EU and believe we have not addressed your concerns, you have the right to lodge a complaint with:

Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD):

Website: www.aepd.es
Address: C/ Jorge Juan, 6, 28001 Madrid, Spain
Phone: +34 901 100 099

Other EU Member States:

List of EU authorities: https://edpb.europa.eu/about-edpb/board/members_en

20.2. United Kingdom

UK users can contact:

Information Commissioner’s Office (ICO): https://ico.org.uk

20.3. Russian Federation

Russian users can contact:

Roskomnadzor (Federal Service for Supervision of Communications, Information Technology and Mass Media)
Website: https://rkn.gov.ru

20.4. United States

US users can contact:

Federal Trade Commission (FTC): https://www.ftc.gov
State Attorney General (for state-specific privacy laws)

21. GOVERNING LAW

This Privacy Policy is governed by:

For EU/Spain users: GDPR and Spanish data protection laws (Ley Orgánica 3/2018, de Protección de Datos Personales y garantía de los derechos digitales)
For UK users: UK GDPR and UK Data Protection Act 2018
For Russian users: Federal Law No. 152-FZ and laws of the Russian Federation
For US users: Federal and applicable State laws
For other users: Spanish law and international data protection standards

22. ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS

22.1. California Residents (CCPA/CPRA)

Categories of Personal Information Collected:

Identifiers (email address)
Commercial information (app usage)
Internet/network activity (device information)
Inferences (pet care preferences)

Business Purpose for Collection:

Providing and improving services
Customer support
Legal compliance

Categories of Third Parties with Whom We Share Data:

Service providers (cloud hosting, AI services)
Professional advisors (legal, accounting, if applicable)

We do NOT sell personal information.

Shine the Light Law: California residents can request information about disclosure of personal information to third parties for direct marketing purposes. We do not disclose information for such purposes.

22.2. Russian Federation Residents

Data Localization: Personal data of Russian citizens is stored and processed on servers located in the Russian Federation, operated by Timeweb (www.timeweb.ru).

Cross-Border Transfer: Data may be transferred to AI service providers (OpenAI and Google) located outside Russia only for processing anonymized pet data. Your personal identifying information (email, name) remains stored in Russia.

Roskomnadzor Notification: We maintain compliance with notification requirements under Federal Law No. 152-FZ.

Rights Protection: You may protect your rights through Roskomnadzor or through judicial proceedings.

22.3. Virginia, Colorado, Connecticut, Utah Residents

Under state privacy laws, you have rights similar to CCPA including:

Right to access and delete your data
Right to opt out of targeted advertising (we don’t engage in this)
Right to correct inaccuracies

23. ENTIRE AGREEMENT

This Privacy Policy, together with our Terms of Service, constitutes the entire agreement between you and GUSAKOV VADIM (trading as Veeeet) regarding the use of your personal data.

By using Veeeet, you acknowledge that you have read, understood, and agree to this Privacy Policy.

GUSAKOV VADIM
NIF: Z1386004Y
Last Updated: October 9, 2025