PRIVACY POLICY

1. Who we are

Veeeet is a mobile app that helps dog owners keep track of their dog’s health and care. Data controller: Vadim Gusakov (self-employed, trading as Veeeet), NIF Z1386004Y, Calle Camiño Fonte da Rua, 9, 36760 O Rosal, Pontevedra, Spain. Contact for any privacy question or request: info@veeeet.org. The app is intended for adults (18+).

2. What data we process

Account data: your email address, a hashed password (we never store your password in plain text), your name if you add it, the app language, and — if you sign in with Google — your Google account identifier.

Data about your dog that you enter: name, breed, date of birth, sex, neutering status, chip number, colour and markings, special notes and a profile photo; answers to health checks and questionnaires; symptom-checker results; passport records (vaccinations, medications, weight, vet visits); habits and lifestyle answers; calendar events; documents and photos you upload.

AI assistant: the questions you write in the chat, images you attach, and the assistant’s answers.

Free-text notes about your dog: what you write in the «Tell us how things are» field (for example, a move, a change of food, or something you noticed), the entries we suggest from it, and what you confirm. Confirmed items are saved to your dog’s passport. We also keep a technical log of each submission: your text, the suggested entries, what you confirmed, whether the emergency-phrase check was triggered, and the technical size of the AI request.

Feedback: the text you send through the in-app feedback form. It is not linked to your account.

Technical data: our server records basic technical information needed to run and protect the service (for example, IP address and time of a request, or of a password-reset request).

Usage statistics: which screens are opened and which main actions are completed (for example, «a health check was completed», «an account was created»), with technical details of the app and device (app version, operating system, device model, language, time zone) and your internal account identifier. We never include your email, names, texts you write, answers, photos or documents. You can turn statistics off at any time: Account → Anonymous usage statistics.

What we do not collect: precise location, contacts, data from other apps, advertising identifiers, or device fingerprints. The app has no advertising, does not record your screen and uses no cookies.

PDF documents (for a vet or a pet sitter) are created on your device. Contact details of other people that you type into them (for example, a backup contact or a clinic) are not stored on our servers. Other information from a document is saved to your dog’s profile only if you choose so on the «Save to profile» screen.

3. Why we process it and on what legal basis

• To provide the app and the features you use — create your account, keep your dog’s profile, run checks and the symptom checker, generate documents, answer you in the AI chat. Legal basis: performance of our contract with you (Art. 6(1)(b) GDPR).
• To keep the service secure and working, prevent abuse and fix errors. Legal basis: our legitimate interest (Art. 6(1)(f) GDPR).
• To understand how the app is used and improve it (usage statistics, which you can switch off). Legal basis: our legitimate interest (Art. 6(1)(f) GDPR).
• To send service emails, such as a password-reset code. Legal basis: performance of contract.
• To comply with legal obligations. Legal basis: Art. 6(1)(c) GDPR.

We do not sell your data and do not use it for advertising.

4. AI assistant

When you use the AI chat, our server sends the AI provider (Anthropic) the information needed to answer about your dog: age, sex, breed, health and care answers, confirmed conditions, medications and vaccinations as you recorded them, weight, recent symptom-checker results and your notes about habits. We do not send your account data (name, email) or your dog’s name. Names of vets or clinics from your records are not sent either. Before your text is processed, an automatic check looks for phrases that may indicate an emergency (for example, collapse or difficulty breathing). If it finds one, the app shows an emergency card («go to a clinic now») and your text is not sent to the AI. Otherwise, text from the free-text field is sent to Anthropic as you wrote it, to be turned into suggested entries; nothing is saved until you confirm it. Notes you confirm are also given to the AI assistant as context, marked as «reported by the owner, unverified». This check does not replace your own judgment: it can miss an emergency, so never wait for the app. Everything you write or attach in the chat or in the free-text field is sent as it is. Please do not include personal details (yours or other people’s) in your messages or photos. The chat history is stored on our server until you delete your account. Under its commercial terms, Anthropic does not use this data to train its models. AI answers are informational only and are not veterinary advice, diagnosis or treatment. The urgency of a symptom-checker result is set by the checker, not by the AI. In an emergency, contact a vet immediately.

5. Who processes data for us

• Hetzner Online GmbH — server hosting and storage, data centre in Finland (EU).
• Anthropic PBC (USA) — AI assistant.
• Resend (USA) — service emails (password reset).
• Google — Sign in with Google (if you use it) and app distribution via Google Play.
• Telegram — delivery of feedback messages to our team (no account data attached).
• PostHog (EU cloud, servers in the EU) — usage statistics; IP addresses are not stored.

They process data only on our instructions and under data-processing agreements.

6. Transfers outside the EU

Some providers (Anthropic, Resend, Google, Telegram) may process data outside the European Economic Area. In those cases we rely on the safeguards provided by the GDPR, such as the European Commission’s Standard Contractual Clauses or an adequacy decision.

7. How long we keep data

• Account and dog data: as long as your account exists.
• When you delete your account, the account and all related data — dogs, checks, symptom-checker results, passport, free-text notes and their submission log, uploaded documents and photos, AI conversations — are deleted immediately and permanently from our servers.
• If you remove a dog from your account, its data is kept until you delete your account, unless you ask us to delete it sooner at info@veeeet.org.
• Free-text submission log (your text, suggested and confirmed entries): until you delete your account; it is deleted together with it. Deleting an individual passport entry does not remove the log entry.
• Daily backup copies of our server are kept for up to 7 days and then overwritten; deleted data disappears from them within that time.
• Password-reset codes: up to 7 days. Technical logs: only as long as needed for security and troubleshooting.
• Feedback messages: as long as needed to handle them.
• Usage statistics: up to 12 months, then deleted.

8. How to delete your account

• In the app: Account → Delete account. Deletion is immediate and cannot be undone.
• By email: write to info@veeeet.org from the email address of your account, with the subject «Delete my account». We will delete the account and all data within 30 days and confirm by email.

9. Your rights

Under the GDPR you can access, correct and delete your data, restrict or object to processing, and ask for a copy of your data in a portable format. Write to info@veeeet.org; we reply within one month. You can also complain to the Spanish Data Protection Agency (AEPD, www.aepd.es) or to the authority of your country. California and other US states: we do not sell or share personal information for advertising. You can request access to or deletion of your data at the same address.

10. Security

Data is encrypted in transit (TLS). Passwords are stored only as hashes. Access to your dog’s files is checked on our server for every request. Backups are stored with our hosting provider in the EU. No system is completely secure, but we work to protect your data.

11. Changes

If we change this policy in a meaningful way, we will tell you in the app or by email before the change takes effect.